![]() Wait for the upgrade to complete.Īfter the install is complete, log into the system and perform some tests to ensure all is working as expected and the system is monitoring user activity as expected. IMPORTANT: Do not shutdown the application while an upgrade is in progress. ![]() If you try to access the web interface while a database upgrade is in progress, a message with the upgrade status will be displayed. The system may need to perform a database upgrade and this will be performed in the background. Run the installer and install into the same location as the existing install (this is especially important if you have installed PaperCut NG/MF onto a non-system disk - otherwise you’ll land up creating a parallel installation of PaperCut NG/MF).Īfter the install has completed allow a few minutes before accessing the system through the web interface. For example, on Windows, create a zip archive of the directory:Ĭ:\Program Files\PaperCut NG\ (if using PaperCut NG)Ĭ:\Program Files\PaperCut MF\ (if using PaperCut MF) Existing overnight system backups may have taken care of this task, however take a few moments to create an up-to-date backup now. For operating system specific instructions please follow the link here.Īs a precaution, we recommend backing up the whole PaperCut directory before beginning. Stop the PaperCut services running in the background. If there is a large volume of data in the system take some time to read this article discussing database upgrade times. It is suggested to choose a time of day with minimal network activity. If you still use 32-bit workstations in your environment and are upgrading from version 18.3 or earlier to version 19.0 or later, also check out our End-of-life for 32-bit Operating Systems article for an important caveat on 32-bit support. ![]() 17.x→19.x or 19.x→20.x), first check your eligibility to upgrade. If you’re upgrading from a previous major release (e.g. Note: Sites running on Microsoft Cluster servers should consult the documentation in Upgrading PaperCut NG in a Microsoft Cluster Environment. Please follow the steps listed in the Installing PaperCut NG/MF section of the help center, for installation instructions for each operating system.′ You just need to install the latest version “over the top”. Note: Upgrading instructions are the same for Linux, macOS, Windows and Novell. If you are migrating from PaperCut NG to PaperCut MF, then please contact your PaperCut Authorised Reseller for support, since there will be licensing changes needed, and device-specific steps will need to be completed to get your devices working with PaperCut MF. Please note that customer self-service upgrades are only recommended for server and workstation components. PaperCut MF - If you have PaperCut MF then you can obtain the installation software from your PaperCut Authorised Reseller (find them listed on the ‘About’ tab in the PaperCut Administration Console, under the ‘Support’ section), or via the Check for Updates option found on the About tab of your PaperCut administration console. Before upgrading, it’s worth making sure that your license allows you to upgrade, by checking out the Upgrade Policy. PaperCut NG - If you are using a licensed version of PaperCut NG, you can upgrade to the latest version here. If you’re using PaperCut MF: please contact your PaperCut support partner (located on the ‘About’ tab in the PaperCut administration console, under the ‘Support’ section) to let them know about the upgrade so that they can assist with licensing, device and other upgrade advice - and can also then be available in the unusual event that something goes wrong.Īpplication Server Upgrade Getting hold of the latest version of the software: When software updates go wrong - a horror story, written by one of our PaperCutters!Ĭheck out the FAQs further down the page, which cover questions around whether you can ‘jump’ from one version to another without doing the upgrades in between, or whether all your data is retained after an upgrade before beginning the upgrade process.Known Issues - check to see if there are any known issues that will impact you on the version that you’re upgrading to.Note that for PaperCut MF downloads you’ll have to chat with your PaperCut partner/reseller (you can find their contact information on the ‘About’ tab of the PaperCut Administration Console, under the ‘Support’ section). Older versions download page - if you’re wanting to upgrade, but not to the very latest version, you can access older versions of PaperCut NG here.PaperCut’s Upgrade Policy - or “ can I upgrade?”.There’s a couple of related articles which may be of help too: This article covers the steps needed to upgrade PaperCut MF or NG. Important! If you’re upgrading to version 22.1.1 or later, please make sure you review the PaperCut MF/NG 22.1.1 upgrade checklist.
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